West Somerset Railway

We had parked the car at Washford and walked along the old West Somerset Mineral line, now a footpath, down to Watchet, with the idea of catching the train back to Washford. When the train, a four-car DMU, arrived at Watchet, we looked for the Guard's van. We were right opposite it. But there were two! And the doors of van near us were locked as one helpful passenger (a off-duty WSR volunteer as we later found out) found. But at least he tried. At the same time, another WSR person travelling on the train, dashed out, said "Hold on" and ran to the other end of the train, ran back to us, and guided us to the van at the other end. By that time, the ramp was in place, but we had to wait as other wheelchair-bound passenger detrained. A slight delay as the Guard patiently advised that party on the best way to get into town. Then we were onboard and promptly guided by the Guard and TTI to the wheelchair space where we found we could sit in real comfort with Matt alongside in a normal carriage area, along with other passengers. At Washford, we were detrained with equal efficiency. Well done the train crew and the two other WSR people who were so quick to help. We hear a lot about the legendary WSR friendly staff who go the extra mile to help and advise - well, we have now experienced it for ourselves!

Isle of Wight Railway

Overview
A standard gauge railway using original locomotives and coaching stock over a five mile line on the Isle of Wight. The comments below are largely drawn from observations during an unannounced visit made in September 2000, starting at Havenstreet - the best place for car-bound visitors. A useful rail link can also be made using Island Line trains, changing at Smallbrook Junction for the steam trains.

Car Parking
A large, tarmac car park at Havenstreet with a few spaces reserved for "disabled" visitors. These spaces are a bit narrow, however. There is a short walk over small gravel - a little difficult for small wheels - of around 50 yards from the car park to the ticket office, where hard surface is regained.

Getting Tickets
The ticket office controls access to the station site at Havenstreet and is easily navigated bar one small gate. All level access.

Platforms
The train arrives and departs from the one island platform at Havenstreet. Access to the platform involves crossing one track via a boardwalk and tnen a ramp to the platform proper. I cannot recall a shelter on the platform.

Getting there using the Island Line trains
There is a very useful cross-platform interchange at Smallbrook Junction, where the steam trains link with the electric Island Line trains on the Ryde Pier to Shanklin route. This option may well suit especially as travel on the Island Line is particularly good for the wheelchair-user.
The Train
Given the very vintage nature of the rolling stock on the Isle of Wight Railway, it is good that wheelchairs can be carried at all. Here, the Guards Van is used via a short ramp. Space in the Van is confined with more than one chair and no more than three can be carried. Restricted views - if any - for the wheelchair-user, mostly through the door windows and the end-windows. The latter give a rare view of the engine in one direction or the line in the other. Nevertheless, it is not good viewing for the wheelchair-user, but, this may be offset by the "belt-and-braces" experience of travel in an old four-wheel Guards Van.

Other information
The shop at Havenstreet is a bit congested and the adjoining small museum is difficult as there are steps.
The helpfulness of the Staff can not be overstated. Every effort is made to help and inform.



Disclaimer


The information is simply provided as a guide and any visitors to the Railway are encouraged to check with the Railway before making a visit or journey.



Last updated 23 September 2001

Bure Valley Railway

Overview
A narrow gauge railway running for nine miles between Aylsham and Wroxham in Norfolk. Wheelchair-users are conveyed in specially built coaches which have wide doors and ramps. Helpers can travel in the same coach using standard seating. The comments below are largely drawn from observations during an unannounced visit made in September 2001, starting at Wroxham.

Car Parking
At both Aylsham and Wroxham, there is free parking for all, with easy access the few yards to the Station via lowered kerbs.

Getting Tickets
The doors to the building at Wroxham were a little difficult to open and keep open - one set to enter the shop to buy the tickets, and one set from the shop to the platform. All level access. The tickets were purchased over the shop counter near the door which created a little congestion. No discount offered.

Platforms
The train arrives and departs from the one platform at Wroxham; at Aylsham there are two or three platforms and whilst these are wide enough for a chair there are several metal pillars to avoid.

Anglia Trains
Visitors may also like to know that Anglia Trains from Norwich and Cromer call at Wroxham (Hoveton) Station. There is a direct ramped walkway - about 200 yards - from the "big" station to the "little" Bure Valley Railway station.

The Train
The Bure Valley Railway prides itself in the facilities provided for wheelchair-users. The train had two specially adapted coaches, each has wide doors and a low portable ramp and can hold probably three wheelchairs. Helpers can sit with the wheelchair-users, and a further four people in each of two end-bays. The floor is rubberised. No clamps are provided. Whilst the roof is low - to be expected on a narrow-gauge line - the windows are also low and all get a super view during the journey.

Other information
At Wroxham and Aylsham, there are suitable toilets for all. Access to the Whistlestop Restaurant at Aylsham is straightforward. Self-service selection is quite easy with no barriers or similar. Plenty of room at tables. The shops at Aylsham and Wroxham are quite spacious.
The Bure Valley Railway are constructing four more coaches - a clear indication of the ongoing commitment to enhance the experience for the wheelchair-user. The Railway also has a growing number of local people using the line and the coaches are also used for pushchairs and prams.

Update March 2004
The four disabled access coaches mentioned above are now in service. As a result the Railway can guarantee that wheelchair accessible coaches will be available on every train. And that is wonderful news.
Platform Three - the main departure/arrival one - at Aylsham is to be widened by approximately three feet

Disclaimer

The information is simply provided as a guide and any visitors to the Railway are encouraged to check with the Railway before making a visit or journey.

Last updated 17 March 2004

Strathspey Railway

Overview
A standard-gauge railway running between Aviemore and Broomhill in the Spey valley in the Scottish Highlands. Most of the comments here relate to a visit in August 2004 which took in a trip from Aviemore to Broomhill and back. We did not get off at Broomhill or Boat of Garten, the intermediate station.

Car Parking
We joined at Aviemore where there are several well signed spaces for disabled visitors. There is a brief stony track to cross, then a well finished pathway all the way to the booking office. Earlier that week, on a quick visit to the intermediate station, Boat of Garten, we had followed the road signs to the car park only to find no public access to the main platform for wheelchairs, only a footbridge. On motoring to the other side we found a few spaces right next to the booking office door. Shame it was so hidden away...

Getting Tickets
No problems with access at Aviemore or at Boat of Garten. No discount offered.

Platforms
Very easy access to the platforms at Aviemore and Boat of Garten.

Scotrail
These main line trains also stop at Aviemore and, there is cross platform access but some up Scotrail trains used the down platform. This would mean a lengthy detour for wheelchair-users to gain access to the Strathspey platform.

The Train
We were met promptly by the Guard who fetched the usual portable ramp from the Van and we wheeled aboard. The Van interior was fitted out with two tables with comfortable chairs, and we were helped to the table. The Van was occupied by other staff making their way to work elsewhere. Whilst these people were very friendly and chatty, we did feel a little uncomfortable, especially when their own discussions became loud. We could not gain access to the buffet and we were not offered any help by passing buffet staff. There was no disabled toilet as far as we could tell.

Other information
There is little to add to the above. The official website states "...Passengers using wheelchairs can be accommodated, except on 'Branch Line Days', in a specially adapted part of the train. However, as space is limited please contact Aviemore station in advance to check availability and best access to the platform.".

Disclaimer
The information is simply provided as a guide and any visitors to the Railway are encouraged to check with the Railway before making a visit or journey.

Last updated 12 September 2004